Shipping & Returns

Shipping & Delivery

We aim to fulfill your order within three working days (usually quicker).

UK Mainland Delivery
If your order weighs under 2 kg it will be sent by Royal Mail.
If your order is 2kg or over it will be sent via Courier subject to your order size and location.

We aim to deliver within 5 working days, but usually the orders arrive rather quickly. Deliveries are made Monday-Saturday between 9.00am-5.00pm. Currently it is not possible to specify a time for delivery.

Channel Islands deliveries will be sent by Royal Mail within 5 days. For non-mainland UK destinations, deliveries up to 2kg will be sent by Royal Mail and over 2kg will be sent by courier. Delivery within 5 days.

Availability
All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

Cancellation
Cancellation of an order can only be accepted if we get a call to cancel. Cancellation must be received before the goods are despatched. If the goods have been despatched you should follow the returns policy detailed below.

Returns and Refund Policy
We do not refund, unless the item sent was faulty or we made a mistake. If that is the case, the item/s unopened unused within 7 working days and we will refund you. We will not pay for return postage unless the goods are faulty or the wrong item was despached. We recommend that if items are returned a certificate of postage is obtained as goods remain your responsibility until received by Brighton Chilli Shop!.

In the unlikely event that goods arrive faulty or damaged, please inform us immediately so that we can replace or refund them in accordance with our terms and conditions. In such cases, we can refund the costs of postage. Please call us for assistance on 01273 420 120. We are not able to accept returns of some items, please contact us for specific information regarding this.